Refund policy

Refund Policy

1. Return & Refund for Regular Products
For individually purchased products, we accept return and refund requests within 5 days after delivery receipt. Please contact us to apply.

2. Customized Products
bindbox  jewelry jar or lucky scoop products are not eligible for return or refund, as each item is handpicked or custom-made individually for every customer.

3. Return Address (for regular products only)
Please send your return package to:
Unit 301, Unit 1, Qixia Yuan, Jinxiu Qiantang, Qingshanhu Keji Avenue, Lin'an District, Hangzhou City, Zhejiang Province
Name: MOMI
Phone: 15038054010

4. Refund Process
Once we receive and inspect your returned package, we will process your full refund immediately.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at verauuuua@gmail.com. Please note that if your return is accepted, you should send the item back to the following address:

Unit 301, Unit 1, Qixia Yuan, Jinxiu Qiantang, Qingshanhu Keji Avenue, Lin'an District, Hangzhou City, Zhejiang Province
Name: MOMI
Phone: 15038054010

The return shipping cost will be borne by your side.

You can always contact us for any return question at verauuuua@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions /non - returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 5 business days have passed since we've approved your return, please contact us at verauuuua@gmail.com.